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Self-Education as the Main Ingredient for Successful Dealerships in 2023

Yaron SaghivMichael Cirillo

Michael Cirillo is the Co-founder and CEO of FlexDealer, a company that helps retail auto dealers turn traffic into revenue with strategies and technologies that lead to car purchases. He has many years of experience in the retail automotive industry and is the author of Don't Wait, DOMINATE!. Michael is also a speaker and the host of The Dealer Playbook podcast.

Here’s a glimpse of what you’ll learn:

  • Michael Cirillo's career background and how he entered the automotive space

  • Future challenges in the automotive industry

  • Why dealerships should focus on their people and processes

  • How to provide exceptional customer service

In this episode…

What drives success in the automotive space? How can dealerships engage with customers more effectively?

According to Michael Cirillo, you should focus on your people and processes to build a successful dealership. It’s critical to set well-defined expectations with your team to ensure they understand their roles. Michael advises dealerships to stay up to date with trends in the automotive industry, establish an optimal strategy, and understand their customers’ buying habits.

In this episode of the InsideAuto Podcast, Ilana Shabtay is joined by Michael Cirillo, the Co-founder and CEO of FlexDealer, to discuss tips for driving success in the automotive space. They also talk about future challenges in the automotive industry, best practices for providing customer service in dealerships, and why dealerships should focus on processes.

Resources Mentioned in this episode

Sponsor for this episode...

This episode is brought to you by AutoLeadStar, a company that helps car dealerships engage quality customers on the web and convert them into car buyers.

Co-founded by Aharon Horwitz, Yishai Goldstein, and Eliav Moshe, AutoLeadStar’s state-of-the-art software automates a dealership’s entire marketing funnel and provides around-the-clock service for dealers.

AutoLeadStar’s innovative technology helps dealerships automate ads, connect with customers, and discover ROI and performance metrics.

Visit their website at to learn more about their around-the-clock marketing service.

Episode Transcript

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